Atmail Support Options
Take full advantage of the Atmail software by selecting the support option that most suits your software support requirements.
The support options include:
Standard Support
This support option is ideal for small to medium deployments and is especially suited to small businesses and organisations.
Premium
This option for support is suited to customers that require more assistance and support than the standard support option.
Corporate
This support option is suited for large scale deployments and corporate environments that require emergency contact and support times.
Support Matrix
| Type | Remote Support Incidents | Ticket response-time | Performance Audit | Latest Development Versions | Phone Support | Integration Consulting | Security Audit | Price |
| Standard | 3 | 1-2 Business days |  | | Normal | | | Included |
| Premium | 9 | 1 Business day | 1 |  | Priority | | | $1,200 |
| Corporate | 20 | Same Day | 2 | | High Priority | | | $5,400 |
Support Definitions
Remote Support Incidents
These are incidents in which we are required to remotely access your system via SSH/Remote Service to troubleshoot and resolve an issue.
Performance Audit
This is a two hour audit on server and Atmail software performance by an Atmail engineer. Includes assistance to optimize the software configuration, check load, performance at peak times and what bottlenecks may exist on a particular system. The Performance Audit also includes recommendations of Linux configuration, Apache tuning, Exim and Spamassassin optimization and expert advice how to streamline your Atmail email server / Webmail deployment.
Latest development versions
This option gives you access to the commercial version of Atmail via SVN server, you can access the cutting edge version of Atmail for testing & deployment.
Phone support options
Phone support is provided during business hours (9-5 Mountain time in the USA and 9-5 Sydney time in Australia. Atmail support runs in multiple timezones, so our Australian office can handle support requests during business hours and in the early-evening in the USA.
Priority phone support gives your calls a higher priority over standard customers.
High Priority for corporate support clients provides a guaranteed call-back.
Priority phone support gives your calls a higher priority over standard customers.
High Priority for corporate support clients provides a guaranteed call-back from an Atmail staff member during business hours and access to an Atmail engineer to help determine the severity and cause of your issue.
Integration consulting
This includes two hours of professional consulting on how to integrate Atmail with your environment, including recommendations on customizations to the Atmail software and assistance during planning and deployment. Does not include custom programming services.
Security Audit
This is a two hour session with an Atmail engineer to check your server running Atmail is secure. May include Apache permissions, OS security, NFS permissions and layout for multi-server Atmail configuration, SSL POP3/IMAP setup, and TLS configuration of the mail-server.
Price
The support price is per year, can be optionally renewed at the end of each year. You can continue to use the software license without renewing the support-license after one year. Support can be switched at anytime and the purchase price is the difference between the previous level, with the renewal date set one year from the upgrade.