Support Packages
We are committed to your success, with 24/7* support, 365 days a year.
We offer Self-Help, Essential, Platinum and Custom Support packages,
as well as professional services assistance, customised to your needs.
Support Packages
Support Hours
Platinum support packages include 24/7/365 phone support for critical impact issues SEV-1
Support for other issues is available business days AEST 8am-6pm, EST 9am-5pm and GMT 9am-5pm
atmail may act on support requests outside of these hours, at its discretion
Training Services
For in-house teams who need to get up to speed quickly, atmail can provide dedicated training for email administrators and service desk teams.
Our courses are delivered online via live video conferencing but can also be delivered in person (and/or with a translator) upon request.