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We are committed to your success, with 24/7* support, 365 days a year. We offer Self-Help, Essential Support and Platinum Support packages. We also offer professional services assistance, customised to your needs.

99.99% uptime. 99% customer satisfaction.

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Support Packages


atmail support packages

Support Hours


Platinum support packages include 24/7/365 phone support for critical impact issues SEV-1

Support for other issues is available business days 8am to 6pm Australian time (AEST)

atmail may act on support requests outside of these hours, at its discretion

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Training Services


For in-house teams who need to get up to speed quickly, atmail can provide dedicated training for email administrators and service desk teams.

Our courses are delivered online via live video conferencing but can also be delivered in person (and/or with a translator) upon request.

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