Training Services

To help in-house email teams
get up to speed quickly.


For in-house email teams who need to get up to speed quickly, atmail can provide dedicated training for email administrators and service desk teams. Our courses are delivered online via live video conferencing but can also be delivered in person (and with a translator) upon request. The ideal class size is six to eight participants and course documentation will be provided.

Service Desk Teams

Our Level 1 training course for Service Desk teams is designed for customer-facing team members who have a familiarity of email principles, webmail and third-party clients.

The objective is to enhance your team’s knowledge of our Webmail and user management (accounts and settings) in the Webadmin, so that they can respond more quickly to customer support enquiries.

Typical course content includes:

  • All of the content in Service Desk Teams course
  • Webadmin overview
  • Class of service
  • Common support tickets (e.g. password resets, forwards, quotas)
  • Migration process (if applicable)
  • Support escalation process
  • Documentation
  • Q&A

Email Administrators

Our Level 2 training course for email administrators is directed at technical admins who have a sound understanding of email platforms, protocols and administration, as well as either on-premises email architecture or cloud-based email platforms.

The objective is to empower your team’s ability to manage your email system via the Webadmin interface and/or the API. For cloud admins, the goal is to completely manage the cloud account.

Typical course content includes:

  • All of the content in our Service Desk Teams course
  • Platform overview
  • Mail routing
  • Advertising
  • Theming and branding
  • Settings and toggles
  • Specific requirements

Want to learn more?

Download brochure