March 29, 2018

Customer Spotlight: Southern Phone – A Telco Who Sends all Profits Back to the Community

If you’re an avid reader of telco news, it’s likely that your daily news feed is full of updates from some of the world’s biggest telecommunications companies (such as China Mobile, Verizon, AT&T, Vodafone and Deutsche Telekom AG) recording billion-dollar profits that are putting smiles in the bank accounts of their private and corporate shareholders.

But amidst the noise of the big telcos, lies the wonderful story of a quiet achiever, Southern Phone – an atmail email customer who sends all of its profits back into the community. Yes, you read that correctly, Southern Phone Company Ltd is an unlisted public company and only Local Councils can be shareholders. (As of 2018, Southern Phone is owned by 35 Local Council shareholders, each of whom own an equal share.) This means all profits are returned to the community through the Local Councils.


Southern Phone all staff photo 2018



Who is Southern Phone?

Southern Phone started in 2002, thanks to AU$4.77 million in funding from the Australian Government’s Networking the Nation scheme. The company’s vision was to deliver more affordable telecommunications services to regional communities and, over the last 16 years, they have successfully realised that vision by becoming one of the largest and most successful providers of fixed line, mobile and internet communications services in regional Australia.

Yet, despite their success in regional communities, most city-based Australians would have never heard of Southern Phone – or Moruya (the New South Wales town in which they are based, which is four and a half hours south of Sydney and two and a half hours south-east of Canberra).


Southern Phone in Australia


Southern Phone, Moruya NSW Australia


How does Southern Phone help regional communities?

There’s no denying that the company practise what they preach, in terms of improving the economic outcome and general wellbeing of regional Australia. To its credit, the company helps regional communities in at least five ways, by:


1. Providing affordable telecommunications services

True to their mission, Southern Phone has been providing affordable telco services to regional communities (including areas that the bigger telcos wouldn’t service directly) for the last 16 years. They’ve helped people like Joy McClymont – one of the 500,000 Australians who live in remote areas – communicate from afar and build internet-based businesses to supplement (or replace) their primary farming income, which has likely been a godsend in years of drought and hardship.


2. Sending all profits back to regional communities

Since 2008, the company has delivered AU$14.8 million in dividends and grants back to its regional community shareholders. This is $14.8 million that these communities could use for essential and/or supplemental services that they might not have otherwise been able to provide to their residents.


3. Creating local jobs for regional residents

Rather than relocating to a capital city, Southern Phone has deliberately kept its head office in Moruya and is proud of that fact that they can provide 150 jobs in their local, regional community.

Interestingly, around 70 percent of those jobs are taken by youth under the age of 25, which means the company is also giving young people a reason not to chase the lights of bigger cities.


4. Awarding academic scholarships to local students

In 2017, Southern Phone again demonstrated their commitment to helping local youth, by awarding four graduating year 12 students with a AU$2,000 scholarship to help them cover the cost of their upcoming university studies.


Southern Phone scholarship recipients with Managing Director David Joss - telco - telecommunications - Australia - atmail email customer
Southern Phone scholarship recipients with Managing Director David Joss


5. Sponsoring community volunteering

Managing Director David Joss recently endorsed a Community Champs program, whereby Southern Phone employees could volunteer in their local community during work time.

In an interview for the program, Joss commented, “I think volunteering is important for everyone. Giving back is a really fundamental part of who we should be as citizens, and I think having the ability to do that in a way that is visible and makes a tangible difference to your local community is a bit unique, and something that everyone should be doing.”


David Joss - Southern Phone and CWA - telco - telecommunications - Australia - atmail email customer
Southern Phone Managing Director David Joss with the Country Women’s Association (CWA) in Moruya



Congrats Southern Phone

Congrats Southern Phone for what you are contributing to regional communities in Australia.

Wouldn’t it be awesome if more telcos did the same?



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